Difficult People : Working Effectively With Prickly Bosses, Coworkers, and ClientsUnknown - 2007
Every office has someone who's no fun to be around. But getting along with that person--and managing them effectively--can make both your jobs easier. Difficult People, a comprehensive and essential resource for any manager on the run, shows you how.
Learn to:Recognize why and when people act out Identify different types of difficult people Cope with difficult behavior Get the most out of trouble employees Nurture a harmonious work environment
The Collins Best Practices guides offer new and seasoned managers the essential information they need to achieve more, both personally and professionally. Designed to provide tried-and-true advice from the world's most influential business minds, they feature practical strategies and tips to help you get ahead.