Practical Strategies For Resolving ConflictStreaming Video - 2010
Managing conflict effectively is essential to a productive work environment. This program plays out some of the potential conflicts that can occur in an aged care facility, shows the negative responses to disagreements, and then offers practical techniques to better deal with disagreements in a health care setting. Actors demonstrate how conflicts between staff and relatives can often be resolved by using fogging and negative assertion; how tension between peers can be alleviated by self-disclosure and free information; and how disagreements between staff and superiors can be dealt with using the broken-record, workable-compromise, and negative-inquiry techniques. Part 2 of the series Conflict Management in Health Care.
Publisher: New York, N.Y. : Films Media Group, , c2009
Characteristics: 1 streaming video file (21 min.) :,sd., col., digital file