Explaining Skillfully

Explaining Skillfully

Streaming Video - 2013
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The explanation of concepts and information needs to be accessible to all employees. In this episode, the team leader is impatient and patronizing when explaining things to new hires, but other team members are more patient and creative in ensuring their messages are understood. They follow the four key steps in explaining; engagement, structure, maintaining interest, and ensuring understanding.
Publisher: New York, N.Y. : Films Media Group, [2013], c2012
Characteristics: 1 streaming video file (9 min.) :,sd., col

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