Negotiating For Results

While negotiating a large contact, a plan to outsource services to another country is a sticking point for the customer who wants no part of it. This episode demonstrates the disastrous effects of poor communication, when that outsourcing stipulation is not know by a team leader who almost blows the deal when she is brought into the equation. The irate customer comes back to the office to confront all involved and has to be reassured that the deal will proceed as he wishes.