Listening ActivelyStreaming Video - 2013
Listening is the most important and undervalued communication skill in business today. If you don't know or can't understand your coworkers or customers, you will never be able to meet their needs and expectations. In this episode, the team takes part in listening sessions, and finds their listening skills are lacking. One team member offers some facts about communication and listening, and they attempt to improve their empathic listening skills.
Publisher: New York, N.Y. : Films Media Group, , c2012
Characteristics: 1 streaming video file (8 min.) :,sd., col