Great Customer Service on the Telephone

Great Customer Service on the Telephone

eBook - 1992
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First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to:* handle irate customers* end those ""endless"" calls* take meaningful messages* handle conference calls and transfer calls* screen calls and ask focused questions* use the phone during emergencies* improve their voice effectiveness. With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service.
Publisher: [United States] :, AMACOM,, 1992
Made available through hoopla
ISBN: 9780814415801
Branch Call Number: eBook hoopla
Characteristics: 1 online resource
text file, rda
Additional Contributors: hoopla digital


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